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Last Updated: 05/06/2026

This Refund & Cancellation Policy governs appointment bookings, consultation fees, and related payments made through Homeobay (“Platform”, “Website”, “we”, “our”, or “us”).

By booking a consultation through Homeobay, you agree to the terms of this Refund & Cancellation Policy.

1. GENERAL POLICY

Homeobay is a technology platform that facilitates appointments and consultations between patients and independent healthcare professionals.

Consultation services are provided by individual doctors, and refund eligibility depends on the circumstances described below.

2. APPOINTMENT CANCELLATION BY PATIENT

A. Cancellation More Than 24 Hours Before Appointment

If a patient cancels an appointment more than 24 hours before the scheduled consultation time:

  • The patient may be eligible for a full refund of the consultation fee, excluding applicable payment gateway or processing charges.

B. Cancellation Within 24 Hours of Appointment

If a patient cancels an appointment within 24 hours of the scheduled consultation:

  • The consultation fee may be non-refundable.

  • Refunds, if approved, shall be at the discretion of the doctor and/or Homeobay.

C. Failure to Attend Appointment

If a patient fails to attend the scheduled appointment without prior notice:

  • The appointment shall be treated as a “No Show.”

  • No refund shall be provided.

3. APPOINTMENT CANCELLATION BY DOCTOR

If a doctor cancels an appointment:

  • The patient may choose to:

    • Reschedule the appointment; or

    • Receive a full refund of the consultation fee paid.

Refunds will be processed to the original payment method whenever possible.

4. ONLINE CONSULTATION COMPLETION

Once a consultation has been completed, partially completed, or substantially provided:

  • Consultation fees become non-refundable.

  • Dissatisfaction with medical advice, treatment recommendations, or consultation outcomes does not automatically entitle a patient to a refund.

5. TECHNICAL ISSUES

If a consultation cannot be completed due to verified technical issues attributable to the Platform:

  • Homeobay may provide:

    • A rescheduled appointment; or

    • A partial or full refund, depending on the circumstances.

Homeobay reserves the right to investigate reported technical issues before approving refunds.

6. PAYMENT ERRORS

In the event of:

  • Duplicate payments;

  • Incorrect charges;

  • Technical payment failures resulting in multiple deductions;

Homeobay will review the transaction and issue an appropriate refund after verification.

7. REFUND PROCESSING TIME

Approved refunds are generally processed within:

7 to 15 business days

depending on the payment provider, banking institution, and payment method used.

Homeobay shall not be responsible for delays caused by banks or payment gateways.

8. NON-REFUNDABLE ITEMS

The following are generally non-refundable:

  • Completed consultations;

  • Missed appointments (No Shows);

  • Administrative or convenience fees;

  • Payment gateway charges where applicable;

  • Services already rendered by the doctor.

9. DISPUTE RESOLUTION

If a patient believes a refund request has been incorrectly denied, they may contact Homeobay support for review.

Homeobay reserves the right to make the final decision regarding refund eligibility after evaluating the circumstances.

10. MODIFICATIONS

Homeobay reserves the right to modify this Refund & Cancellation Policy at any time.

Updated versions will be posted on the Platform and become effective immediately upon publication.

11. CONTACT INFORMATION

For refund or cancellation-related queries, please contact:

Homeobay

Website: https://www.homeobay.com

Email: contact@homeobay.com

Phone: +91 9692827207

Address: Karanjia, Mayurbhanj, Odisha, India, 757037

By booking or paying for services through Homeobay, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.